Refund and Returns Policy

This policy applies to purchases made directly from Dimples Oral Care Ltd via www.dimplesoralcare.com.

If you purchased Dimples products from a third-party retailer, please contact that retailer directly.

Consumer and Business Customers

A consumer is an individual purchasing goods wholly or mainly for personal use.

A business customer is purchasing goods for use in connection with their trade, business, craft, or profession.

Different rights apply depending on whether you are a consumer or a business customer.

Consumer Right to Cancel

If you are a consumer, you have the legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cancellation period
– You have 14 days from the day you receive your goods to cancel your order
– You then have a further 14 days to return the goods

To cancel, please contact us at hello@dimplesoralcare.com.

You are responsible for return postage unless the goods are faulty.

Refunds

Once we receive the returned goods (or evidence they have been sent back), we will process your refund within 14 days.

Refunds will include:
– The cost of the goods
– The standard delivery charge (if applicable)

Hygiene and Sealed Goods Exception

Due to the nature of oral care products, we cannot accept returns of items that have been opened, used, or unsealed.

In accordance with Regulation 28(3)(a) of the Consumer Contracts Regulations 2013, the right to cancel does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons once they have been unsealed after delivery.

Faulty, Damaged or Incorrect Goods

Your statutory rights are not affected.

If your product is faulty, damaged, or not as described, please contact us at hello@dimplesoralcare.com as soon as possible.

Where goods are faulty, we will offer a refund, repair, or replacement in line with UK consumer law and cover reasonable return postage costs.

Business Customers

Business-to-business purchases do not benefit from statutory cancellation rights.

Returns, refunds, or replacements for business customers are considered on a case-by-case basis in line with the Sale of Goods Act 1979 and our Terms and Conditions.

How to Return Items

To arrange a return, contact us at hello@dimplesoralcare.com.